Comments on: Home Security: now with streaming video

By: john

john — Tue, 09 Jun 2009 14:20:34 +0000

Steve -

the camera is an alarm.com camera, and as such does require going through the Frontpoint service to view it.

Having said that, though, as you’re probably aware – alarm.com recently released an iPhone app that makes accessing your FrontPoint services incredibly easy from the iPhone, including viewing video.

Lastly – I apologize for not replying sooner. I just got married two weeks ago and have been busy with that and work for the past few months.

By: Steve

Steve — Wed, 25 Mar 2009 02:39:22 +0000

John,
I’m also a FrontPoint customer and was considering their video camera offerings. Quick question: Are you able to access the camera locally over your WLAN by its IP address, or do you have to reach out over the Internet to see the feed through the FrontPoint site?

I’m not too thrilled about dropping $180 to $280 (for the Pan-tilt version) for a camera that only works with an alarm.com service (vs. standalone).

I was also looking at the iPhone IP Vision tool at the App Store & wondered if it might work with these (like it does with many standard IP cameras).

Thanks for posting about your experiences.
- Steve

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By: Pamela

Pamela — Mon, 21 Jul 2008 14:59:22 +0000

Thanks for you assessment John. The training and verification abilities of central station employees make all the difference with the effectiveness of a home security system. Every burglar alarm company needs to give focused attention on the false alarm problem across the country.

By: john

john — Sat, 19 Jul 2008 14:32:02 +0000

Chris,

Thanks for the response, especially the disclosure of your employment with FrontPoint.

To your points:

1 – yes I am quite happy with the response times, and that the employees who called were polite, made sure to ask for my passphrase and genuinely seemed to care about what was going on. I appreciated that. I completely understand the difference in response times; different events warrant different responses.

2 – I appreciate the clarification there – and that IS a nice promotion. Sweet deal!

3 – I will stay tuned As I mentioned, it isn’t a deal breaker for me, but does make things a tad more challenging. The fact that I can view streaming video on my iphone over edge…. that makes up for it

By: Christopher Villar

Christopher Villar — Sat, 19 Jul 2008 14:12:14 +0000

John- thanks for taking the time to review FrontPoint’s new Interactive Video service! Let me start by saying that I am an employee of FrontPoint.

I wanted to comment quickly on a few things in your posting:

(1) To verify what you said above, with respect to central station response times, you’re absolutely correct… we do prioritize “alarm” signals ahead of other “non-alarm” signals, including “cancels”. A “cancel” is simply when you do input a disarm code shortly after the alarm is triggered. This prioritization allows us to ensure that unverified alarms get the fastest possible response time. I hope you are pleased with our overall response times — 20-30 seconds for an alarm and ~2-minutes for a cancel. We’re proud to offer our customers some of the best response times in the industry;

(2) with respect to FrontPoint Security’s new Interactive Video offering, you mentioned between $5-10/mo. I wanted to clarify because we are currently running a great promotion – and offering the service for FREE through 12/31/08. For customers who sign up during this promotion, the monthly charge will be $5 for up to 4 cameras and $10 for up to 8 cameras. We haven’t released pricing for customers who sign up after the promotion. You can learn more at http://www.frontpointsecurity.com/choose/product/wireless-camera;

and (3) with respect to using Internet Explorer… we hear you! We do get lots of interest in using other browsers, especially from Mac users such as yourself. As we do with all our services, we’re constantly working with Alarm.com to improve our existing services and features offered through MyFrontPoint.com and release new features to help customers get more from their systems. Stay tuned!

Again, thanks for taking the time to post on the new Interactive Video services. I hope you continue to enjoy them.