Comments on: 2 Days in and we hit a snag… http://www.youwillgetavirus.com/archives/9 A Geek's View of Technology Wed, 16 Jun 2010 14:40:13 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Alan http://www.youwillgetavirus.com/archives/9/comment-page-1#comment-49 Alan Fri, 13 Jun 2008 16:08:11 +0000 http://www.youwillgetavirus.com/archives/9#comment-49 John, Impressive customer service from at&t indeed! While I'm not a total at&t fan myself (for other reasons), I will say their customer service HAS ALWAYS been better than Comcast, and as of the last few years, downright impressive. While I unfortunately still can't get UVerse where I am (though it is pretty close in nearby areas), I've had their DSL since 1996 or so. While they haven't been able to scramble a tech that quickly, they've always been able to get a tech out to me within 4-12 hours. Still quite impressive, especially compared to Comcast. I've tried Comcast for brief periods during pricing specials, and while Comcast is faster, the connection has always been slightly less stable (more voip cut-outs) and the packet latency (ping times) are always significantly higher with Comcast. Not to mention Comcast's VASTLY inferior customer service and response times (at least on average). I love all your blog entries... I wish I had more time to read more of them. John,

Impressive customer service from at&t indeed!

While I’m not a total at&t fan myself (for other reasons), I will say their customer service HAS ALWAYS been better than Comcast, and as of the last few years, downright impressive.

While I unfortunately still can’t get UVerse where I am (though it is pretty close in nearby areas), I’ve had their DSL since 1996 or so. While they haven’t been able to scramble a tech that quickly, they’ve always been able to get a tech out to me within 4-12 hours. Still quite impressive, especially compared to Comcast. I’ve tried Comcast for brief periods during pricing specials, and while Comcast is faster, the connection has always been slightly less stable (more voip cut-outs) and the packet latency (ping times) are always significantly higher with Comcast. Not to mention Comcast’s VASTLY inferior customer service and response times (at least on average).

I love all your blog entries… I wish I had more time to read more of them.

]]> By: john http://www.youwillgetavirus.com/archives/9/comment-page-1#comment-16 john Thu, 07 Feb 2008 21:46:17 +0000 http://www.youwillgetavirus.com/archives/9#comment-16 I know! When they first uttered the words "we'll need to dispatch a technician..." my mind was reeling with past experiences with Comcast where that meant I might have someone out there to fix it in the next three months. When they said the times available I was stunned (in a good way) and even more so when they delivered on that. So far the customer service is, at least in my case, light years better than with Comcast. Hell, when I called comcast today to cancel the cable I had to call in several times because their phone system got screwed up and kept dropping the call. It also took a good minute of menu hopping before I could get anyone on the phone. Not so with U-Verse - I literally put in my phone number and said I wanted UVerse technical support and was connected in under a minute - to a person, not a machine. I know! When they first uttered the words “we’ll need to dispatch a technician…” my mind was reeling with past experiences with Comcast where that meant I might have someone out there to fix it in the next three months. When they said the times available I was stunned (in a good way) and even more so when they delivered on that.

So far the customer service is, at least in my case, light years better than with Comcast.

Hell, when I called comcast today to cancel the cable I had to call in several times because their phone system got screwed up and kept dropping the call. It also took a good minute of menu hopping before I could get anyone on the phone. Not so with U-Verse – I literally put in my phone number and said I wanted UVerse technical support and was connected in under a minute – to a person, not a machine.

]]> By: sayerbloke http://www.youwillgetavirus.com/archives/9/comment-page-1#comment-15 sayerbloke Thu, 07 Feb 2008 21:22:12 +0000 http://www.youwillgetavirus.com/archives/9#comment-15 That *is* an impressive response. Sure beats the usual "We'll have someone there between 9am and October. Thanks for calling!" That *is* an impressive response. Sure beats the usual “We’ll have someone there between 9am and October. Thanks for calling!”

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